Cla180 Privacy Policy – User Data Protection
This Privacy Policy explains clearly how cla180 collects, uses, stores, and protects your personal data as a user of our platform in Malaysia. We are committed to full transparency in every aspect of how we handle your information.
This policy applies to all users who register for or access the cla180 platform via any device or browser.
Types of Information We Collect
When you register and use the cla180 platform, we collect several categories of information to ensure our services operate reliably and securely. Below is a full breakdown of the data we collect:
Account Information
During registration, we collect your full name, email address, phone number and date of birth. This information is required to verify your identity, fulfil KYC (Know Your Customer) requirements and ensure the platform is only accessed by eligible individuals aged 18 and above.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect relevant bank account details, account holder names and transaction records. Payment data is not stored directly by cla180 — it is processed through third-party payment processors that comply with recognised financial security standards. We retain transaction records for compliance and dispute resolution purposes.
Device Information & Usage Data
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, pages visited, session duration and interaction patterns within the platform. This data is used to improve platform performance, identify technical issues and understand how users engage with the features we offer.
- Name, email, phone number
- Date of birth (age verification)
- Bank details for MYR transactions
- Device type & browser
- IP address & general location
- Platform activity & session data
- Cookies data & preferences
Purpose of Data Use & Cookies Policy
Why We Use Your Data
The information we collect is used for the following purposes:
- Verifying your identity and processing account registration
- Processing deposits and withdrawals in MYR
- Providing effective customer support
- Sending account-related notifications and promotions you have opted in to receive
- Detecting and preventing fraud and suspicious activity
- Complying with applicable legal and regulatory obligations
- Improving the user experience based on usage pattern analysis
Cookies & Tracking Technologies
Cla180 uses cookies — small text files stored in your browser — to enhance your experience on the platform. We use three types of cookies:
- Essential Cookies: Required for core platform functions such as login and secure sessions. Cannot be disabled.
- Performance Cookies: Collecting data on how users interact with the platform for the purpose of improvement.
- Preference Cookies: Saving your settings and preferences such as language and display options.
Data Storage, Security & Sharing
How We Protect Your Data
Cla180 employs comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All data transmitted between your device and our servers is secured with SSL (Secure Socket Layer) encryption that meets current industry standards.
Your data is stored on servers protected by strict access controls. Only authorised personnel have access to users' personal data, and only when it is necessary to carry out their responsibilities. cla180 also conducts regular security reviews to ensure data protection standards remain robust.
Sharing with Third Parties
Cla180 does not sell, rent or trade users' personal data to any third party for marketing purposes. Data may be shared in the following limited circumstances: with payment processors to complete transactions in MYR; with technical service providers who assist in platform operations under strict confidentiality agreements; and with relevant authorities when required by law or court order.
User Rights Regarding Personal Data
You have the right to request a copy of the personal data we hold about you at any time. Submit your request through the support panel in your account, and we will process it within a reasonable timeframe in accordance with applicable laws.
If you find that the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Some details, such as your name, can be updated directly through your account settings; other changes may require identity verification first.
You may request the deletion of your account and personal data. Please note that we may be required to retain certain records for a period stipulated by law, including financial transaction records and information related to compliance obligations.
Policy Changes & How to Contact Us
Privacy Policy Updates
Cla180 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Users will be notified of any significant changes via in-platform notifications or to their registered email address. The "Last Updated" date at the top of this document will be revised whenever changes are made. Continued use of the platform after changes take effect will be considered acceptance of the revised policy.
Contact Support
If you have any questions, concerns or requests regarding this Privacy Policy or how cla180 handles your personal data, please reach out to our customer support team. You can submit your enquiry through the help panel in your account or directly via our support email.
Support email: [email protected]
We believe user trust is the foundation of any meaningful long-term relationship. This Privacy Policy reflects cla180's commitment to always handling your data with care, professionalism and in accordance with data protection laws applicable in Malaysia.
Related Policy Documents
This Privacy Policy should be read alongside the other documents that form the complete agreement between you and cla180:
Privacy FAQQuestions About Your Data Privacy?
The cla180 support team is available in Bahasa Melayu to assist you with any queries related to privacy, account security, or personal data management. The safety and trust of every Malaysian user is our priority.
View FAQ Log In to Your Account